BrandNet Rewards is our loyalty program designed to reward you for every dollar you spend, both online and in-store. As a member, you earn points that you can redeem for discounts on your favourite products. Plus, you'll get access to exclusive perks and early notifications for sales events.

Yes, BrandNet Rewards points expire one year after they are first earned. Make sure to use your points within this time to maximise your rewards.

Joining BrandNet Rewards is easy and free! You can sign up online or have our staff assist you in-store. If you join in-store, we can look you up by your email address, making it convenient even without a physical card.

You earn 1 point for every $1 spent at BrandNet, regardless of your customer type.

It's important to maintain only one loyalty account to ensure your points are correctly allocated. If you think you have multiple accounts, please contact our customer care team at 02 6123 2990 or lodge a case through our website, and we'll help sort it out.

Providing your email and phone number is mandatory for participating in BrandNet Rewards because all your points are linked to your account. We use this information to communicate all program benefits and rewards vouchers electronically.

You can redeem your BrandNet Rewards points in any BrandNet store or online at our website.

You can redeem your points either online or in-store.

Online Redemption:

Using the Rewards Program Button:

• Click the orange Rewards Program button on the left side of your screen.
• Select and generate a reward coupon.
• Copy the coupon code and apply it during checkout or in your cart.

Redeeming Directly in Cart:

• Add your items to the cart.
• On the cart page, use the Select a reward dropdown located above your total on the right-hand side.
• Choose a reward that matches your points balance. The discount will be applied instantly.

Ensure you are logged into your account to access and use your rewards.

In-Store Redemption:

• Inform the checkout staff that you would like to redeem your points.
• Provide your registered email or phone number.

The staff will apply your chosen amount of points to your purchase.

No, you can use all your points in a single transaction, as long as the cost of your purchase exceeds your points balance.

Points will be added to your loyalty account approximately 24 hours after an in-store or online purchase.

You can check your points balance, loyalty status, and available benefits at any time by logging into your BrandNet Rewards account here.

You can sign in to your BrandNet Rewards account by clicking the "Log In" button at the top right-hand side of our homepage, then following the instructions.

It's important to maintain only one loyalty account to ensure your points are correctly allocated. If you think you have multiple accounts, please contact our customer care team at 02 6123 2990 or lodge a case through our website, and we'll help sort it out.

If you're not receiving emails, your email address may not have been properly recorded. Check your details under the 'My Profile' section on our website. If the issue persists, contact customer care.

To unsubscribe from BrandNet communications, click the 'unsubscribe' link at the bottom of any email received from us and follow the prompts.

We're sorry to see you go! Cancelling will stop your points accumulation and access to rewards. To cancel, contact our customer care team at 02 6123 2990.

To check if your last in-store transaction was added to your account, sign in to BrandNet Rewards. Your balance and status are shown in the Rewards Points field.